Platform engineering
Voice AI Engineer
Make the AI agent better at Hindi, Tamil, Marathi and Hinglish collections calls: speech, turn-taking, prompts, tools, evaluation against real recordings.
- Pune, Mumbai
- Full-time · 3 to 7 years
- Office hours, IST
- English and Hindi
The role
What you would be doing
The agent holds live, interruptible calls in ten Indian languages plus Hinglish. You own the pipeline from speech recognition to synthesis, the prompts and tools per persona, and the evaluation loop that uses the floor's real, consented recordings to make it better every week.
- Own the real-time voice pipeline: recognition, turn detection, language models, synthesis, latency budget.
- Design and evaluate agent prompts and in-call tools with the QA team's findings.
- Build evaluation sets from consented recordings; measure containment, PTP capture and complaint rate.
- Integrate and benchmark Indic speech and language providers.
You
What we need from you
- Three years in applied ML, speech or conversational AI, shipped to production.
- Python; comfortable with streaming audio and async systems.
- Fluent in at least one of Hindi, Tamil or Marathi, and a good ear for how borrowers actually speak.
Good to have
- LiveKit, WebRTC or SIP experience.
- Prompt evaluation frameworks.
Compensation and terms
Stated in the offer, in writing, with location, hours, certification and screening requirements. Where a role needs DRA certification we arrange and pay for it; a Police Clearance Certificate is required before joining floor and field roles.
How we hire
Four steps, no portal
The same process for every role: a five-minute form, a conversation with the person you would work for, a working session, and an offer with the details in it.
- 01
Apply below
The form takes five minutes. A CV link and a few lines on what you would do first.
- 02
A conversation
Thirty minutes with the person you would work for, about the work, within five working days.
- 03
A working session
A scored practice call for the floor and field; a bounded problem for engineering and analysis; a strategy note for portfolio roles.
- 04
An offer in writing
Compensation, location, hours, certification and screening requirements, before you decide.
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