Solutions / Banks
Bank-grade evidence with fintech-grade contact rates
A bank's collections problem is rarely reach - it is proving that every contact was compliant, and coordinating agencies, in-house teams and legal without losing the thread. attpro is the system of record across all of them.
Already collecting for
- HDFC Bank
- Kotak
- Yes Bank
- Federal Bank
- AU Small Finance Bank
- Bank of Baroda
- Saraswat Bank
Where attpro fits
Built for how banks actually work
Three things a retail collections leadership needs that a generic dialler does not give them.
Evidence-first operation
Tamper-evident audit, recordings, consent state and retention schedules - built for the audit you will eventually face.
Multi-team orchestration
In-house callers, field teams and DRA-certified agency staff work the same flows with role-scoped access.
Data residency
Deployment in India, schema-level tenant isolation, and your own provider credentials for telephony and messaging.
The first ninety days
What changes, and when
A pilot is one cohort, one flow and one number to beat. This is the shape it takes on a real book.
- 01
Weeks 1 to 3: information security first
The questionnaire, the data-residency statement, the BYO-credential model and the audit-log design go to your infosec team before any data does.
- 02
Weeks 4 to 8: one product, all teams
In-house callers, one agency and the field team work a single product's book on the platform, each with their own role and their own evidence trail.
- 03
Weeks 9 to 13: the audit pack
Recordings, disclosures, consent state, contact caps and retention actions for the pilot period, exported as your internal audit would ask for them.
Reporting and integration
The numbers a retail collections leadership reports
Each one is a dashboard view, not an export project, and the data gets in without a core-system change.
On the dashboard
- NPA slippage prevented
- Audit findings per cycle
- Agency performance variance
- Resolution by vintage
Getting connected
Core-banking extracts over SFTP, with per-field mapping and preflight validation before anything touches the book.
What carries the load
Three capabilities do most of the work for banks
The whole platform is included. These are the parts this segment leans on first.
Compliance
Compliance as physics, not policy
Quiet hours, consent, contact caps and evidence are enforced by the engine itself. A call that would breach the rules is not flagged afterwards - it is...
Open complianceFlow builder
Draw the strategy once. The engine runs it a lakh times.
A recovery strategy is a graph: contact, wait for what happens, branch on the outcome, escalate. attpro's flow builder makes the graph visible, validates it...
Open flow builderField operations
Field visits that end as data, not diary entries
The FOS app puts the day's allocations, directions and scripts on the officer's phone, works without signal, and returns geo-tagged visit records the flow...
Open field operationsQuestions
What banks ask first
Straight answers to the questions that come before a pilot. The rest, an engineer takes on the demo call.
Where does the data live?
In India, in your own tenant schema, with your provider credentials encrypted at rest. The trust center carries the current hosting statement and sub-processor list.
Can we run it for one region or product first?
Yes. Tenants, campaigns and role scopes let a single product or circle run on the platform while the rest of the book stays where it is.
How do agencies and legal see the same thread?
Every touch, from a WhatsApp to a legal notice, sits on one borrower timeline with the actor and the time. Legal and agency users see the slice their role allows, on the same record.
Bring one delinquent cohort. We will run it.
A demo here is not a slideshow. Pick a segment of your book, watch a flow built for it, and hear an agent call a test number in your language.