Solutions / Recovery agencies
Show your lenders a control room, not a call log
Agencies win mandates on results and lose them on reporting. attpro was built by one - a 325-seat floor across six cities - and gives every seat a disciplined queue, every lender a clean report, and the owner one screen for productivity across clients.
Where attpro fits
Built for how recovery agencies actually work
Three things a agency owner needs that a generic dialler does not give them.
Per-client separation
Each mandate is its own campaign with its own flows, scripts and reports - no cross-contamination.
Agent productivity
Queues, dispositions, break tracking and QA sampling - the floor runs on the system, not on supervision alone.
Lender-grade evidence
Recordings, transcripts and audit trails that make your compliance answer easy in every review.
The first ninety days
What changes, and when
A pilot is one cohort, one flow and one number to beat. This is the shape it takes on a real book.
- 01
Weeks 1 to 2: your floor on the platform
Callers, supervisors and field officers onboarded with roles, dispositions and scripts. One client's allocation runs end to end with the evidence it expects.
- 02
Weeks 3 to 6: every client, one system
Each client's book is a campaign with its own rules, windows and reports. Your people work one queue; each client sees only their own data.
- 03
Weeks 7 to 13: the report that wins renewals
Contact rates, resolution, conduct scores and evidence per client, ready before the monthly review, in the client's format.
Reporting and integration
The numbers a agency owner reports
Each one is a dashboard view, not an export project, and the data gets in without a core-system change.
On the dashboard
- Collections per seat per day
- Mandate retention
- QA pass rate
- Report turnaround time
Getting connected
Works standalone with file uploads from each lender; APIs where a lender offers them.
What carries the load
Three capabilities do most of the work for recovery agencies
The whole platform is included. These are the parts this segment leans on first.
AI voice
A voice agent that holds the conversation, not a script
attpro's voice agents speak ten Indian languages plus Hinglish, listen through interruptions, and carry seventeen in-call tools - so a call ends in a...
Open ai voiceField operations
Field visits that end as data, not diary entries
The FOS app puts the day's allocations, directions and scripts on the officer's phone, works without signal, and returns geo-tagged visit records the flow...
Open field operationsAnalytics
The book, explained - not another export to Excel
Operations dashboards, AI cohort intelligence, recovery forecasts and agent performance, computed on the live book and rendered in the units Indian lending...
Open analyticsQuestions
What recovery agencies ask first
Straight answers to the questions that come before a pilot. The rest, an engineer takes on the demo call.
Can we run several lenders' books separately?
Yes. Campaign-level scoping keeps each client's data, rules and reporting apart while your team works from one console.
Do our telecallers need retraining?
The caller console shows the account, the script, the conversation prep and the disposition list in one screen. Most callers are productive on the first day; supervisors get live monitoring and break management.
How does this help us with DRA and conduct audits?
Every call is recorded with its disclosure, every visit is geo-tagged, and conduct scoring runs on every conversation. A lender's audit becomes an export, not a scramble.
Bring one delinquent cohort. We will run it.
A demo here is not a slideshow. Pick a segment of your book, watch a flow built for it, and hear an agent call a test number in your language.