Changelog
What shipped, and when
Dated release notes for the platform, written for the people who run collections on it. Every entry is live in production; nothing here is a roadmap. Release notes go out with the working notes, a few times a quarter.
latest 29 Aug 2026 · everything listed is in production
Releases
12 releases, newest first
Each entry names the area it touched and links to that part of the platform. On a phone, tap a release to expand it.
Platform
Trust Center, legal documents and the public cadence planner
- Trust Center with controls, certifications, sub-processors and documents available under NDA.
- Privacy, terms, grievance and disclosure rewritten with numbered sections, effective dates and a change log.
- The escalation-ladder planner is public: set cycle, product, lender, ticket, region and team and watch the cadence resolve.
AI voice
Voice realism wave
- Heuristic turn detection tuned for Hindi and Indian English so the agent does not interrupt a pause.
- Self-hosted noise cancellation on the borrower's side of the call.
- Sentiment-adaptive delivery and cross-call memory, per agent, off by default.
AI voice
Backchannels, pronunciation and mid-call language switch
- Filler words so there is no dead air while the agent thinks, with per-language defaults.
- A pronunciation dictionary and boosted keywords for lender names and product terms.
- The borrower can switch language mid-call and the agent follows.
- Break types and break tracking for the live-transfer console.
AI voice
Real-time, interruptible AI calls
- Live conversation with barge-in on every AI voice call, in Indian languages.
- Per-tenant speech and voice provider keys.
- Test calls from the browser before an agent goes live.
Flow builder
AI calls and voice broadcasts as flow steps
- An AI-call node that branches on the actual disposition or connection outcome.
- A voice-broadcast node that branches on keypress or no input.
- Both park the flow and resume when the call reports back; timeouts take the branch you drew.
Channels
Email channel
- Email templates with subject and reply-to, sent from the flow and branching on delivered, opened, clicked, bounced and spam signals.
Flow builder
Human queue, Alternate MetaData and channel signals in the flow
- A human-queue node that waits for the agent's disposition or an SLA breach.
- Alternate MetaData and nominee-trace nodes that resume when results land.
- Delivery and read receipts from SMS and WhatsApp advance waiting flows.
Flow builder
Flow builder rebuilt
- Automatic layered layout, labelled outcome ports on every node, a searchable step rail with hover explanations.
- An active/inactive runtime switch on published flows.
- Tenant-shared templates and a one-click fix for validator findings.
Platform
Account self-service, in-app help and undo
- Profile, password change, MFA reset and password-reset links for platform users.
- An Info Center with page-by-page help in English and Hindi.
- Undo on reversible borrower actions: promises, callbacks, pay links, hardship, settlement offers.
Platform
Upload wizard and file master
- A five-step upload: file, map, campaign, preview, result, with saved column mappings and a dry run.
- One active working file per campaign, with swap and retirement handled for you.
- Bulk edit in a spreadsheet grid with a reason on every save.
Analytics
Borrower 360 and AI intelligence dashboards
- One borrower record with fifteen one-click actions, conversation prep in ten Indian languages, and cross-loan grouping.
- Cohort views: risk distribution, predictive cures, settlement opportunity, contact-time heatmaps, risk migration.
Platform
General availability
- Multi-tenant platform, voice, messaging, flows, field app, payments, analytics, compliance and the ops console all live.
See the latest release on your own book.
Every entry above is a screen in the demo. Bring one cohort and we will run the current build on it.