Collections floor
Senior Telecaller, Hard Bucket and Settlements
Negotiate 60+ DPD accounts, settlements and restructures, with warm transfers from the AI agent landing on your desk with the full transcript.
- Mumbai, Chennai
- Full-time · 3 to 6 years
- Day shift, six days
- Hindi, English, Marathi, Tamil
The role
What you would be doing
The accounts that reach you have already had messages, an AI call and a field attempt. You negotiate with authority within the settlement matrix the lender has approved, and everything you agree is written to the record as you say it.
- Handle warm transfers and the deep-bucket queue; negotiate settlements and restructures within approved limits.
- Take disputes and hardship cases to a documented outcome.
- Coach two or three junior callers on your pod; review their recordings weekly.
- Flag accounts for field or legal with a clear note of why.
You
What we need from you
- Three years or more on a collections floor, at least one in hard-bucket or settlement work.
- Fluent Hindi and English; Marathi or Tamil depending on the site.
- Comfortable reading an account history and a transcript before you dial.
- Police Clearance Certificate before joining; we arrange and pay for IIBF DRA certification if you do not already hold it.
Good to have
- Experience with secured products (two-wheeler, auto, LAP).
- Prior team-lead responsibility.
Compensation and terms
Stated in the offer, in writing, with location, hours, certification and screening requirements. Where a role needs DRA certification we arrange and pay for it; a Police Clearance Certificate is required before joining floor and field roles.
How we hire
Four steps, no portal
The same process for every role: a five-minute form, a conversation with the person you would work for, a working session, and an offer with the details in it.
- 01
Apply below
The form takes five minutes. A CV link and a few lines on what you would do first.
- 02
A conversation
Thirty minutes with the person you would work for, about the work, within five working days.
- 03
A working session
A scored practice call for the floor and field; a bounded problem for engineering and analysis; a strategy note for portfolio roles.
- 04
An offer in writing
Compensation, location, hours, certification and screening requirements, before you decide.
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