Digital and portfolio
Digital Portfolio Manager
Own the strategy for a lender's book on the platform: segmentation, the escalation ladder, channel mix and cost to collect, measured every day on the dashboard.
- Mumbai, Noida
- Full-time · 4 to 8 years
- Office hours, IST
- English and Hindi
The role
What you would be doing
You are the person who draws the flow. Given a lender's portfolio, you decide how it is segmented, what the cadence is per bucket, where the AI agent negotiates and where a human or a visit is worth the cost, and you defend the numbers to the lender each month.
- Design and publish recovery flows per product and bucket on the flow builder; test changes with A/B branches.
- Set calling windows, frequency caps, channel priorities and settlement ladders within the lender's policy.
- Read the dashboards daily: resolution, roll rates, cost to collect, complaint rate; adjust the strategy.
- Present the monthly review to the lender with the evidence behind every number.
- Work with the voice team on agent prompts and with the field supervisor on allocation.
You
What we need from you
- Four years in collections strategy, digital collections or portfolio analytics at a lender, fintech or agency.
- Fluent with DPD buckets, roll rates, PTP kept rates and unit economics per channel.
- Comfortable with dashboards and spreadsheets; can write a clear strategy note.
Good to have
- Experience with a flow or campaign builder; SQL.
- Exposure to voice AI or messaging automation.
Compensation and terms
Stated in the offer, in writing, with location, hours, certification and screening requirements. Where a role needs DRA certification we arrange and pay for it; a Police Clearance Certificate is required before joining floor and field roles.
How we hire
Four steps, no portal
The same process for every role: a five-minute form, a conversation with the person you would work for, a working session, and an offer with the details in it.
- 01
Apply below
The form takes five minutes. A CV link and a few lines on what you would do first.
- 02
A conversation
Thirty minutes with the person you would work for, about the work, within five working days.
- 03
A working session
A scored practice call for the floor and field; a bounded problem for engineering and analysis; a strategy note for portfolio roles.
- 04
An offer in writing
Compensation, location, hours, certification and screening requirements, before you decide.
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