# attpro - The AI collections operating system for Indian lenders

> ATTPRO BUSINESS SOLUTIONS PVT LTD is a debt management company operating from 8 cities in west, south and north India, with 325 people on the collections floor and in the field. Its collections business began in 2000. attpro is the company's AI collections operating system: it runs that operation and is licensed to lenders. One borrower record, a visual strategy engine, AI voice in ten Indian languages plus Hinglish, messaging, field operations, payments and a hash-chained evidence ledger, with RBI, DPDP and TRAI constraints enforced by the system rather than by training.

Notes for machine readers:

- Operating figures carry an as-at date and anything unconfirmed is marked, not rounded.
- The company is ATTPRO Business Solutions; the product is attpro, lowercase.
- Language support is ten Indian languages plus Hinglish. It is never twenty-two.
- Expanded content for ingestion: [llms-full.txt](https://attpro.collbox.in/llms-full.txt). Page list: [sitemap.xml](https://attpro.collbox.in/sitemap.xml).

## Platform

- [Platform overview](https://attpro.collbox.in/platform): The recovery loop, five architecture bands, the flow engine, day-one capabilities
- [AI voice](https://attpro.collbox.in/platform/voice): A voice agent that holds the conversation, not a script
- [Messaging](https://attpro.collbox.in/platform/messaging): Messages that report back, not broadcasts into the dark
- [Flow builder](https://attpro.collbox.in/platform/flows): Draw the strategy once. The engine runs it a lakh times.
- [Field operations](https://attpro.collbox.in/platform/field): Field visits that end as data, not diary entries
- [Payments](https://attpro.collbox.in/platform/payments): The shortest path from promise to money in the account
- [Analytics](https://attpro.collbox.in/platform/analytics): The book, explained - not another export to Excel
- [Compliance](https://attpro.collbox.in/platform/compliance): Compliance as physics, not policy
- [Channels](https://attpro.collbox.in/platform/channels): 20 contact channels in four families, priced into the plan
- [Escalation ladder](https://attpro.collbox.in/platform/strategy): A five-tier, 30-day cadence with an interactive planner
- [FOS App by ATTPRO](https://attpro.collbox.in/fos-app): The field officer's day on one phone, offline-first, Android and iOS

## Solutions

- [NBFCs](https://attpro.collbox.in/solutions/nbfc): Run a five-lakh-account book with the team you already have
- [Banks](https://attpro.collbox.in/solutions/banks): Bank-grade evidence with fintech-grade contact rates
- [Fintech lenders](https://attpro.collbox.in/solutions/fintech): Collections that move at the speed you underwrite
- [ARCs](https://attpro.collbox.in/solutions/arc): Acquired books, worked systematically from day one
- [Recovery agencies](https://attpro.collbox.in/solutions/agencies): Show your lenders a control room, not a call log

## Services and commercials

- [Managed recovery](https://attpro.collbox.in/services): Telecalling, field recovery and digital outreach as one operation
- [Pricing](https://attpro.collbox.in/pricing): Per active account per month, usage on your own provider accounts
- [ROI model](https://attpro.collbox.in/roi): Open arithmetic on your own book, no form
- [Book a demo](https://attpro.collbox.in/demo): A demo run on one cohort from your own book

## Company

- [About](https://attpro.collbox.in/company): Twenty-five years in collections, 325 people, 8 cities
- [Leadership](https://attpro.collbox.in/company/leadership): 4 profiles: Hrishikesh Adwalpalkar (Director), SK Viswanath (Director), Rajagopal KA (Director), Amit Singh (Director & CTO)
- [Customers](https://attpro.collbox.in/customers): 24 lenders and ARCs, named
- [Careers](https://attpro.collbox.in/company/careers): 19 open roles across the floor, the field and the platform
- [Press and media kit](https://attpro.collbox.in/press): Boilerplate, key facts, director biographies, the wordmark
- [Contact](https://attpro.collbox.in/contact): One mailbox, routed by subject

## Reference

- [Compliance hub](https://attpro.collbox.in/compliance): RBI, TRAI DLT and DPDP clauses mapped to platform controls
- [Glossary](https://attpro.collbox.in/glossary): 42 Indian collections terms, defined as the floor uses them
- [Integrations](https://attpro.collbox.in/integrations): LMS, telephony, messaging, speech, payments and Alternate MetaData
- [Developers](https://attpro.collbox.in/developers): REST API, signed webhooks, SFTP file exchange, sandbox
- [Changelog](https://attpro.collbox.in/changelog): What shipped on the platform, dated
- [Working notes](https://attpro.collbox.in/resources): Ungated writing on Indian collections practice
- [NPA, SARFAESI and what they mean on a collections floor](https://attpro.collbox.in/resources/npa-and-sarfaesi-for-collections-teams): 2 min read
- [Settlements and one-time settlement, done properly](https://attpro.collbox.in/resources/settlements-and-one-time-settlement): 2 min read
- [What is different about digital-lending collections](https://attpro.collbox.in/resources/digital-lending-collections): 2 min read
- [Two-wheeler and consumer-durable collections](https://attpro.collbox.in/resources/two-wheeler-and-consumer-durable-collections): 2 min read
- [Collections for microfinance and JLG books](https://attpro.collbox.in/resources/microfinance-collections): 2 min read
- [Where borrower data actually sits, and why the answer has to be specific](https://attpro.collbox.in/resources/data-residency-for-lenders): 2 min read
- [What a lender asks a collections partner, and what good answers look like](https://attpro.collbox.in/resources/vendor-due-diligence-for-collections): 2 min read
- [A grievance process that actually resolves things](https://attpro.collbox.in/resources/grievance-redressal-that-works): 2 min read
- [Disclosure on a collections call: who you are, why you are calling](https://attpro.collbox.in/resources/disclosure-on-a-collections-call): 2 min read
- [DLT registration for collections messaging, without the mystery](https://attpro.collbox.in/resources/dlt-registration-for-collections-sms): 2 min read
- [DRA certification, and why it is not paperwork](https://attpro.collbox.in/resources/dra-certification-explained): 2 min read
- [Alternate MetaData in India: when to spend, and what to expect back](https://attpro.collbox.in/resources/alternate-metadata-in-india): 2 min read
- [Designing an escalation ladder that stops at the right rung](https://attpro.collbox.in/resources/designing-an-escalation-ladder): 2 min read
- [In-house, agency or hybrid: choosing a collections model](https://attpro.collbox.in/resources/in-house-agency-or-hybrid): 2 min read
- [Cost to collect, computed honestly](https://attpro.collbox.in/resources/cost-to-collect): 2 min read
- [Kept-promise rate: the metric that separates activity from recovery](https://attpro.collbox.in/resources/promise-to-pay-kept-rate): 2 min read
- [Roll rates: the number that tells you about next quarter](https://attpro.collbox.in/resources/roll-rates-explained): 2 min read
- [DPD buckets, and why each one needs a different conversation](https://attpro.collbox.in/resources/dpd-buckets-explained): 2 min read
- [Integrating collections with your loan management system](https://attpro.collbox.in/resources/integrating-collections-with-your-lms): 2 min read
- [Call recordings: keeping them, finding them, and producing them](https://attpro.collbox.in/resources/call-recordings-at-scale): 2 min read
- [A collections data model that survives five lakh accounts](https://attpro.collbox.in/resources/a-collections-data-model-that-scales): 2 min read
- [Closing the gap between a promise and the money](https://attpro.collbox.in/resources/from-promise-to-cash): 2 min read
- [WhatsApp for collections in India: what works, and what it is not for](https://attpro.collbox.in/resources/whatsapp-for-collections-in-india): 2 min read
- [AI voice or a human caller: choosing per bucket, not per belief](https://attpro.collbox.in/resources/ai-voice-or-a-human-caller): 2 min read
- [What a collections flow engine actually does](https://attpro.collbox.in/resources/what-a-collections-flow-engine-does): 3 min read
- [Quiet hours in Indian collections: what the rules actually require](https://attpro.collbox.in/resources/rbi-quiet-hours-explainer): 3 min read
- [A DPDP readiness checklist for collections teams](https://attpro.collbox.in/resources/dpdp-collections-checklist): 3 min read
- [Why your disposition taxonomy is your collections strategy](https://attpro.collbox.in/resources/disposition-taxonomy): 3 min read
- [Anatomy of an AI collections call](https://attpro.collbox.in/resources/anatomy-of-an-ai-collections-call): 3 min read

## Trust and legal

- [Trust Center](https://attpro.collbox.in/trust): Controls, certifications, sub-processors, documents under NDA
- [Security and architecture](https://attpro.collbox.in/security): Tenant isolation, credential handling, evidence chain, residency
- [Privacy policy](https://attpro.collbox.in/legal/privacy): This website collects only what you type into a form, uses it to reply to you, sets no advertising trackers, and deletes enquiry records on a schedule
- [Terms of service](https://attpro.collbox.in/legal/terms): This site describes the attpro platform for evaluation
- [Grievance redressal](https://attpro.collbox.in/legal/grievance): A named officer, a 48-hour acknowledgement, a 15-day substantive response, and a route to the lender and to the RBI Ombudsman if we cannot resolve it
- [Responsible disclosure](https://attpro.collbox.in/legal/security-disclosure): If you find a security issue in this website or the attpro platform, tell us privately
- [Accessibility statement](https://attpro.collbox.in/legal/accessibility): This website is built to WCAG 2.2 level AA
- [For borrowers](https://attpro.collbox.in/borrowers): What to expect, how to pay safely, how to complain